INSURANCE

Turn Your Claims Data Into a Competitive Advantage

Remove PHI, PII, and PCI from claims documents, call transcripts, and communications so your analytics, fraud, and AI teams can work with real data—accurately, compliantly, and entirely within your infrastructure.

Built for

HOW IT WORKS

From Locked Claims Data to AI-Ready

Three steps to compliant, usable insurance data—whether you're building fraud models, enabling AI-powered claims processing, or cleaning up legacy archives.

Detect Sensitive Data Across Every Claims Document

Find policyholder names, policy numbers, SSNs, medical information, payment details, and contextual identifiers across claims forms, adjuster notes, call transcripts, medical records, police reports, and scanned legacy documents.

Remove Identifiers Without Losing Claims Context

Redact, pseudonymize, or tokenize sensitive data while keeping injury details, damage descriptions, claim sequences, and fraud indicators intact. Preserve what AI needs to detect fraud and assess damage, remove what creates compliance risk.

Prove Your Compliance Holds Up

Audit trails document exactly what was detected and removed. Satisfy HIPAA, PCI DSS, and state insurance regulators with documentation that shows comprehensive coverage across every format you process.
Tools

Built for How Insurance Data Actually Looks

Auto claims with police reports referencing the same claimant six different ways. Health claims mixing diagnosis codes with narrative adjuster notes. Decades of scanned paper forms in data lakes that traditional DLP never touched. Limina handles all of it.

Process Every Claims Format at Scale

Handle millions of scanned claim forms, photos of vehicle damage, medical record images, police report PDFs, handwritten adjuster notes, legacy documents, and call transcripts. OCR extracts text from scanned and image-based documents before entity detection runs, catching handwritten notes and marginalia that regex-based tools miss entirely.

Enable AI-Powered Claims Processing

De-identified claims provide the patterns, relationships, and context AI needs for fraud detection, damage assessment, cost prediction, and automated routing without exposing policyholder identities. Train models on real historical claims data. Build RAG applications on de-identified voice and document data. Turn decades of sensitive archives into AI training data.

Real-Time Redaction for Contact Centers

Remove payment card data and policyholder identifiers from call transcripts as they stream from your speech-to-text engine. Redacted transcripts fall outside PCI DSS scope, so you can store calls for quality assurance, fraud pattern analysis, and agent training without expanding your compliance obligations to every downstream system.

Your Infrastructure, Complete Control

Deploy on-prem or in your VPC. Claims documents, photos, and policyholder data never leave your infrastructure during de-identification. No third-party cloud processing, no external transmission. This architecture satisfies HIPAA requirements for health insurance data and data sovereignty regulations across every jurisdiction you operate in.

52 Languages for Global Operations

Handle European health claims, Asian auto claims, and North American property claims from a single deployment. Detect US Social Security numbers, Canadian health card numbers,  and dozens of other locale-specific identifiers—alongside standard PHI and PCI—without rebuilding pipelines for each market.
CUSTOMER WIN

Multinational Insurance Company

99.5%+

De-identification on policyholder voice transcripts

Production

RAG application built on de-identified roadside service data

0

Sensitive data leaving their infrastructure during processing

Previous Tools Couldn't Deliver the Accuracy

A multinational insurance company wanted to build a RAG-based case reference application using roadside service voice data. A previous attempt with a major software provider failed to deliver adequate accuracy. Years of claims data sat unusable—too sensitive to feed into AI systems without a compliant de-identification layer that actually worked.

Limina Delivered Where Others Failed

Limina provided container-based detection and removal of policyholder information from voice transcripts, preserving the service context the RAG application needed. High-accuracy de-identification ensured compliance while the application improved agent efficiency with AI-powered case reference, processing claims data in production with reliability previous tools couldn't match.

GET STARTED

Ready to Put Your Claims Data to Work?

Talk to our team about your use case. Most customers are up and running in days, not months.

CONTACT US
CONTACT US

Frequently Asked Questions

What sensitive data appear in insurance claims?

Policyholder names, policy numbers, SSNs, driver's license numbers, addresses, payment information, and beneficiary details. Health claims contain medical diagnoses, treatment histories, and prescription details. Auto claims include accident details and police reports. Property claims contain homeowner details and contractor information. Beyond standard identifiers, claims contain contextual details—employment information, family relationships, specific incident locations—that could identify individuals even without explicit account numbers. Photos and scanned documents may contain license plates, faces, and GPS metadata.

Can we still detect fraud after removing policyholder identifiers?

Yes. Fraud detection relies on patterns across claims, not individual identities. Suspicious patterns include similar damage descriptions across multiple claims, provider relationships suggesting collusion, and claim timing that indicates staged accidents. Pseudonymization preserves these relationships without storing real identities—you track multiple claims from the same provider, identify clusters of related claims, and detect fraud rings while protecting legitimate policyholders.

How does de-identification enable AI-powered claims processing?

Insurance AI needs training data from millions of historical claims to learn fraud patterns, assess damage accurately, and automate routing decisions. De-identified claims preserve the patterns, relationships, and context AI needs without exposing policyholder identities. Train fraud detection on claim sequences and damage patterns. Build damage assessment models on historical repair costs. Turn regulated claims archives into AI training data that was previously too sensitive to use.

How does Limina handle legacy claims archives?

Insurance companies have decades of claims in scanned paper forms, legacy system exports, microfilm conversions, and outdated database backups. Limina processes these formats at scale—OCR extracts text from scanned and image-based documents, then entity detection runs across everything it finds. A major insurance company used Limina to map PCI exposure across 12-14 million legacy documents proactively, before a breach forced the issue.

Does our data leave our environment?

No. Limina deploys as a container in your on-premises environment or VPC. All processing happens inside your existing security perimeter—no third-party cloud processing, no external transmission. This matters especially for insurance: claims documents, medical records, and policyholder data never flow to external services before they're protected.

Does Limina support the languages and claim types we handle?

Yes. Limina works across 52 languages with region-specific detection for insurance identifiers across North America, Europe, Asia, and Latin America. US Social Security numbers, Canadian health card numbers, Japanese My Number IDs, UK National Insurance numbers, and dozens of other locale-specific formats are all detected from a single deployment—alongside standard PHI and PCI.